Dispatch Pro considers factors such as technician skills, shifts, zones, recent sales performance, job types, and more to simulate thousands of scenarios to determine which technician to assign based on maximizing profit for your business. The algorithm runs every 10 minutes to refresh the board throughout the day.

Yes, at any point you can override Dispatch Pro’s decisions and manually assign your technician. We recommend utilizing Dispatch Pro more to improve dispatcher efficiency and results.

Yes, if your business dispatches solely to reduce drive time and optimize routes then Dispatch Pro will not be a great fit.

Onboarding is self-paced and can take minutes, days, or weeks depending on the team dedicated to rolling out Dispatch Pro. If you are a smaller shop with versatile technicians and no dedicated dispatchers, you can take advantage of a simplified self-onboarding flow to get set up quickly.

The purpose of Dispatch Pro is to help dispatchers become more efficient and more productive, not to replace them. Dispatch Pro will allow dispatchers to be more productive and focus on other areas such as interacting with customers and technicians to provide a better experience.